F.A.Q'S / SHIPPING / RETURNS / PRIVACY POLICY

Why buy art from Glass Siren Studio.

You are buying art prints direct from my studio. Which means you can buy museum quality abstract silkscreen work without the usual mark up that the traditional galleries have to add on in order to make a profit.

As an artist i sell directly to my growing customer base and bypass the gallery route entirely. I have an ongoing relationship with many of my regular customers who i tend communicate with every couple of weeks via my mailing list.

The prints i sell are meticulously hand crafted pieces made with a variety of experimental silkscreen print processes that i've developed over the last 15 years of being a printmaker. I use the finest quality materials and inks in the creation of my work.


Do you offer framed prints?

Sadly i cannot offer framed prints as i'm so tied up on a daily basis producing and developing new work. I tend to be in the studio working for around 12-14 hours a day physically printmaking so any increase in workload could well be the straw that broke the camels back. However if you need framing advice i am more that happy to help you. Just drop me an email and i will get back to you within 24 hours. (usually sooner)

When will you dispatch my order?

I do one postal run every 7 days at the start of each week. This has been the way i've always operated for 15 years. I leave one day in the week free to package all my prints orders and dispatch at the same time at the post office. The other 6 days of the week i like to leave open for printmaking duties. All prints are dispatch via Royal Mail insured delivery.

How are the prints sent out?

I package all the silkscreen prints myself and each one is checked before leaving my studio. I pack all the prints in a strong cardboard mailer tube to ensure safe transit. I dispatch all my work via Royal Mail using the insured recorded delivery service.

Is all the work you make hand produced?

Every single print i make is hand produced and is born out of knowledge gained from 15 solid years worth of experimentation with the silkscreen print process.

Is it possible to see how you make the work?

I have tried where possible on many of the print product pages through out my website to illustrate the printmaking process i use. There is also the Blog section within this site that covers a lot of my day to day printmaking activities. You can also check out my instagram profile which i update regularly as i'm developing any new print releases. Links to follow.

How long does it typically take make make a print edition?

This varies considerably on the complexity on type the print i'm producing. Some come together over a two week period. Other have been known to take up to six solid weeks worth of work. A lot of it comes down to how many screens, films and unique ink colours that are involved in any one particular print release.

Can i return / exchange a print

If for any reason you need to return a print please please contact the studio for the return address via glasssiren@glasssiren.co.uk
If you are not completely satisfied with your purchase from Glass Siren Studio please contact me within 7 days of receiving your item to discuss a refund or exchange. Refunded and exchanged items must be unused and in all original packaging. No returns or exchanges are permitted on custom orders. The buyer is responsible for all return shipping costs.

How long will me order take to arrive?

If it's a U.K order - once the print has been dispatched at the Post Office counter they generally arrive 1-2 days later. If it's an oversea's order, i would allow an extra 7-10 days. All work will need to be signed for upon ar rival with the postal service.

Do you take on commission work?

I'd don't as a rule take on commission work. Very occasionally i will but it's rare these days. I've got several notebooks crammed full of my own ideas which i'm constantly trying to find time to develop and get them ready for the proofing stage. It leaves very little time for anything else.

 

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FULL LEGAL DETAILS / PRIVACY POLICY BELOW

 

Privacy Statement

The Glass Siren Studio Silkscreen Store is hosted by Shopify Inc who provide the online e-commerce platform that allows me sell the silkscreen art I make globally. Glass Siren Studio uses Shopify Payments to securely process credit and debit card payments. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.Glass Siren Studio never see’s nor stores your credit card information or sell any or your personal information.

 

Shipping

Silkscreen prints are shipped within 5-7 days of order to the address provided when checking out on the website. It is your responsibility to provide the correct shipping address at check out. Glass Siren Studio is not responsible for any shipping address or return address errors. If items are returned to Glass Siren Studio due to a shipping address error made by the customer the shipping price for the item will be re charged. All silkscreen print orders are shipped via Royal Mail using an insured service and a signature will be required.  If for any reason you need to return a print please please contact the studio for the return address via glasssiren@glasssiren.co.uk 

 

Return & Exchange Policy

If you are not completely satisfied with your purchase from Glass Siren Studio please contact me within 7 days of receiving your item to discuss a refund or exchange. Refunded and exchanged items must be unused and in all original packaging. No returns or exchanges are permitted on custom orders. The buyer is responsible for all return shipping costs. 

 

Consent

When you provide Glass Siren Studio with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

GDPR - Privacy Policy

Glass Siren Studio is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about users who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to: glasssiren@glasssiren.co.uk

 

How do we collect information from you?

Glass Siren Studio obtains information when you use our website, for example, when you contact us about products and services or make an enquiry via our contact page.

 

What type of information is collected from you?

The personal information we collect includes your name, e mail, contact telephone number when you make an enquiry, and if you place an order we collect the IP address of the computer which was used to purchase a product from us.

 

How is your information used?

We may use your information to:

  • send you communications which you have requested and that may be of interest
  • process orders that you have submitted
  • to carry out our obligations arising from any contracts entered into by you and us
  • seek your views or comments on the services we provide
  • notify you of changes to our service

Glass Siren Studio will hold your  information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

Glass Siren Studio will not sell or rent your information to third parties. Your information will not be shared with third parties for marketing purposes. 

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us relating to our products and services, then you can notify me by email using the following address glasssiren@glasssiren.co.uk

I will not contact you for marketing purposes by email unless you have given your prior consent.

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. This store is hosted on Shopify Inc who provide Glass Siren Studio with the online e-commerce platform that allows me to sell silkscreen prints  to you. We use Shopify Payments to securely process credit and debit card payments. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We never learn or store your credit card information or sell any or your personal information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, I will strive to protect your personal information, I cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Use of ‘cookies’ on this website

Like many other websites, the Glass Siren Studio website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this.

It is possible to switch off cookies by setting your browser preferences. For more information go to: www.civicuk.com/cookie-control. Turning cookies off may result in a loss of functionality when using our website.

 

Website Function Cookies

We use cookies to make our website work such as remembering your search settings. There is no way to prevent these cookies being set other than to not use our site.

 

Third party functions

Our site, like most websites, includes functionality provided by third parties. A widely used example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties. 

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have visited us before. This helps us to develop the services which are of most interest to our visitors.

 

Links to other websites

Our website contains links to other websites such as facebook and instagram which are run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Policy

This Policy was last publish in Jan 2020.

 

►Prints for sale

►Artist Info

►Testimonials

►Terms + Conditions

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►Blog

►Email :- Glass Siren Studio